FAQ
Frequently Asked Questions (FAQ)
1. How can I place an order?
Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the payment instructions to complete your purchase.
2. What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options available at checkout.
3. How long does shipping take?
Estimated delivery times:
- United States: 5–10 business days
Shipping times may vary depending on your location and carrier delays.
4. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email.
5. Can I cancel or change my order?
If your order has not been processed yet, you may contact us to request changes or cancellation. Once shipped, orders cannot be modified.
6. What is your return policy?
We offer a 30-day return policy for eligible items in original condition. Please review our Return & Refund Policy for full details.
7. What should I do if I receive a damaged item?
Please contact us within 48 hours of delivery with photos of the damaged item and packaging.
8. Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping availability and fees are calculated at checkout.
9. Is my payment information secure?
Yes. All transactions are processed through secure encrypted payment gateways to protect your information.
10. How can I contact customer support?
You can contact us anytime through:
Email: support@loryo.com
Phone: +1 276-250-5931
Address: 12 Andrews Road, Knoxville, GA 31050, USA